G123 Privacy Policy – How We Protect Your Personal Data

G123 collects various types of personal information when you register, use the platform and interact with our services. This information falls into two main categories:

Information You Provide Directly:

• Full name (as shown on MyKad)
• Date of birth (for 18+ age verification)
• Malaysian mobile number
• Email address
• Residential address (if required for KYC verification)
• A copy of your identity document (MyKad) when required
• Payment account information (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks) — we only store the information needed to verify and process transactions, not your PIN or e-wallet password

Information Collected Automatically:

• IP address and device information (device type, operating system, web browser)
• Session log data including date, time and duration of use
• Game activity records (game type, bet amounts, wins and losses)
• Cookie data and similar tracking technologies
• Country-level location information derived from your IP address

The data we collect is used for legitimate and necessary purposes in operating the g123 platform. The table below outlines each purpose for data use:

G123 does not use your personal data for any purpose other than those stated above without first obtaining your consent.

G123 does not sell or trade your personal data. However, in certain situations, we may need to share information with trusted third parties:

• Payment service providers: Payment gateways that process MYR deposit and withdrawal transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks) and other methods.
• Game software providers: Companies such as Evolution Gaming, Pragmatic Play Live, and SA Gaming that provide live casino platforms — only the minimum data required to operate the games is shared.
• Regulatory and law enforcement authorities: Where required by Malaysian law or a valid court order.
• Technical service providers: Cloud infrastructure providers and IT service vendors supporting the operation of the g123 platform — all bound by strict confidentiality agreements.
• Internal analytics providers: To understand platform usage and improve the user experience — data is anonymised before analysis.

G123 uses cookies and similar technologies to enhance the user experience, maintain account security, and collect analytics data. The types of cookies we use are outlined below:

You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of the g123 platform.

G123 retains your personal data for as long as necessary for the purposes set out in this Privacy Policy. In general, our data retention principles are as follows:

• Active account data: For as long as your account remains active, and up to 7 years after account closure (to comply with Malaysian legal and tax requirements).
• Financial transaction records (RM): Minimum 7 years as required under Malaysian financial laws.
• Customer support communication logs: 3 years from the date of last interaction.
• Anonymised analytics data: May be retained indefinitely as it contains no personally identifiable information.
• Marketing data (if you have given consent): Until you withdraw your consent or request deletion.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

G123 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include:

• End-to-end data encryption for all communications using the latest SSL/TLS standards.
• Role-based access control (RBAC) across all internal systems.
• Regular vulnerability scanning and penetration testing.
• Round-the-clock security threat monitoring by our cybersecurity team.
• Cybersecurity awareness training for all g123 staff.
• Encrypted data backups stored across geographically separate locations.

In the event of a data breach affecting your personal information, g123 is committed to notifying you within 72 hours after we become aware of the incident, in line with international best practices and Malaysia's PDPA requirements.

The g123 platform is strictly limited to individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

Should g123 discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, the account in question will be closed immediately and all related data will be deleted.

If you believe your child or any underage individual has registered at g123, please contact us immediately at support@g123.info and we will take immediate action.

G123 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or technological developments. When we make significant amendments, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending you notifications via your registered email address.
• Displaying an in-platform notice on g123 for at least 30 days before the amendments take effect.

Continued use of the g123 platform following notice of any amendments will be considered acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account by contacting our support team.

G123 has appointed a Data Protection Officer responsible for ensuring compliance with this Privacy Policy and handling all data privacy-related enquiries.

For any enquiries, complaints, or requests relating to your data privacy at g123, please contact:

We are committed to addressing all privacy enquiries seriously and thoroughly. If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia.